Privacy Policy
Tallahassee Remediation is a service-request and lead-generation website. We may connect users with independent local service providers. Service providers are responsible for maintaining any licenses, certifications and insurance required for the services they perform.
Information we collect
We collect the information you choose to submit through our service request form: your name, email address, phone number, property address, city and ZIP code, property type, the problem you are describing, timing and insurance information, your written description, and any photos you attach. We also record the page you were on when you submitted the request and the date and time of submission.
Our web hosting and analytics infrastructure may automatically log standard technical information such as IP address, browser type and pages visited.
How we use your information
- To respond to your service request.
- To connect you with an independent local service provider who may be able to assist with the service you requested.
- To follow up about the request you submitted.
- To communicate about estimates, appointments, scheduling and service updates.
- To send general property moisture and remediation information, only if you affirmatively opted in.
- To maintain, secure and improve this website.
How we share your information
The core purpose of this site is request routing, so the information you submit may be shared with one or more independent service providers who may be able to assist with the work described. Those providers operate independently and handle your information under their own practices.
We also use service providers that operate this website, store submitted data and photos, deliver notification email, provide analytics, and support communications. These providers may process information on our behalf only as necessary to provide their services. We do not sell your information to unrelated third parties for their own marketing. We may disclose information where required by law or to protect our legal rights.
Text messaging and mobile information
If you voluntarily select the service-text consent checkbox, Tallahassee Remediation may use the submitted mobile number to respond to your inquiry and communicate about requested services, estimates, appointments, scheduling, service updates and customer support. If you separately select the marketing-text consent checkbox, we may send occasional marketing or promotional text messages. Neither choice is required to submit a request or receive service.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the messaging service.
Photos you upload
Photos are stored privately and are shared only in connection with routing and responding to your request. Please avoid including images of documents, people or anything unrelated to the property damage.
Data retention
We keep request records for as long as needed to respond to the request, route it, and meet recordkeeping obligations. You may ask us to delete your request information.
Your choices
You can decline to provide optional information and leave either text-message consent checkbox unselected — neither is ever pre-selected. If you opted in and later change your mind, you can opt out at any time. To request access to, correction of, or deletion of the information you submitted, reply to any correspondence you receive about your request. You may also reply STOP to stop text messages or HELP for assistance.
Privacy questions
To ask a privacy question or request access to, correction of, or deletion of information submitted through this website, reply to correspondence you receive about your request.
Children
This site is intended for property owners and managers and is not directed at children under 13. We do not knowingly collect information from children.
Security
We use reasonable technical measures to protect submitted information, including private storage for uploaded photos and access controls on request records. No method of transmission or storage is completely secure.
Changes
We may update this policy. The version posted on this page is the version in effect.